If you or someone you know has experienced a hate crime, there is a variety of support options available to both students and staff.  

                  For students and staff 


Centre for Wellbeing: the University’s team of professional counsellors, and mental health workers offer confidential support free of charge.

Security: our Security team can talk through how to make a report and what support is available. 

Chaplaincy: our chaplains are from many different faiths and beliefs.  We also have non-faith or spiritual chaplains.

People, Culture and Inclusion team: the team provides advice, support and guidance on equality, diversity and inclusion related issues to students and staff. 

LGBTQI Equality Group: the group exists to further equality for LGBT staff, students and the wider LGBT community. It acts as a lead on the University’s initiatives within the framework of the Stonewall Diversity Champions Programme and helps to formulate and advise University initiatives to encourage greater representation of the LGBT community in all areas of University life.

Rainbow Allies: a group of staff and students who show their commitment to the LGBTQI Community here at Surrey by agreeing to a number of pledges and demonstrating their support via door/computer stickers, mugs and badges.

Faith and Belief Forum: the Faith and Belief Forum serves as a place of common ground for different faith and belief communities to contribute to the diversity of the University community and be valued for that.

                         For students 


University of Surrey Students Union (USSU) is a free confidential, impartial service where students can get advice and information on academic and personal issues, including advice on procedures and representation at meetings.  

Student Life Mentoring: Student Life Mentors are experienced students who are there to help you settle in, make friends, and to act as an approachable and accessible welfare presence throughout the year. They are there to answer any questions you may have about student life and to provide you with helpful information. 

Wardens are responsible for general welfare and good conduct within the halls of residence. 

Personal tutors are there to support your academic, personal and professional development throughout your time here. They will refer you to appropriate academic, welfare and support services when necessary. Tutors follow a Code of practice for personal tutoring to ensure they are delivering the best possible help to you. 

Disability and Neurodiversity Service.  The University’s dedicated disability advisers can provide advice, guidance, and support to students about a range of practical adjustments to your studies. 

Extenuating circumstances. If you feel your studies have been affected by what has happened you can consider applying for extenuating circumstances (ECs). Your faculty’s ECs team will be able to provide more information:
 

                           For staff 


Human Resources. If you are a member of staff or manager your HR contact will be able to identify the support that’s available for you. 

Trade unions: there are three recognised trade unions that represent staff at the University: Unison, Unite and UCU. 

Advisory, Conciliation and Arbitration Service (ACAS) provides free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law.  

Occupational Health provide a range of occupational health services including, absence management. health surveillance, health screening, work station assessments, policy design, on site assistance/clinics, disability at work, and health promotion. 

                Other sources of support 


Citizens Advice provides some useful information on the different types of harassment and hate crime people may experience including disability hate crime, racist and religious hate crime, sexual harassment, and sexual orientation and transgender identity hate crime. 

True Vision offers guidance on reporting hate crime and hate incidents. If you do not wish to talk to anyone in person about the incident or wish to remain anonymous, there is an online form for reporting hate crime; you can report non-crime hate incidents to the police to try and prevent any escalation in seriousness. 

Stop Hate UK: a leading national organisation working to challenge all forms of hate crime and discrimination. 

Tell MAMA supports victims of anti-Muslim hate and is a public service which also measures and monitors anti-Muslim incidents. 

Galop. A national charity providing advice and support to members of the LGBT community. 

Surrey Police's LGBT+ Liaison Officers: a Lesbian, Gay, Bisexual and Transgender (LGBT+) Liaison Officer has specialist training in, and a specific understanding of LGBT+ issues. 

Crimestoppers: a national charity with a free helpline for reporting crime anonymously. 

Community Security Trust helps those who are victims of anti-Semitic hatred, harassment or bias. 

Victim Support: when you report a crime to the police, they should automatically ask you if you would like help from an organisation like Victim Support. But anyone affected by crime can contact them directly – you don’t need to talk to the police to get Victim Support help. 

       Relevant training available for staff 


LGBT Awareness: designed to build the knowledge and confidence of delegates to feel more knowledgeable around the LGBTQI+ (Lesbian, Gay, Bisexual, Trans, Queer, Intersex plus) community, and confident in supporting LGBTQI+ individuals. 

Building Disability Confidence: designed to build the knowledge and confidence of the delegates to feel more knowledgeable about the subject of disability, and confident to support and manage disabled individuals. 

Unconscious Bias: enables you to explore how we may all be biased and the impact this may have.  

Mental Health Awareness for Managers Masterclass: provides an opportunity for managers to explore the key role they play in spotting the signs of poor mental health, engaging with the issue and supporting their team. 

For more information about available training, please visit our Learning and Development website. 
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