For students and staff 

Chaplaincy: Our chaplains are from many different faiths and beliefs.  We also have non-faith or spiritual chaplains.

Equality, Diversity and Inclusion team: the team provides advice, support and guidance on equality, diversity and inclusion-related issues to students and staff.

LGBTQI Equality Group: The group exists to further equality for LGBT staff, students and the wider LGBT community. It acts as a lead on the University’s initiatives within the framework of the Stonewall Diversity Champions Programme and helps to formulate and advise University initiatives to encourage greater representation of the LGBT community in all areas of University life.

Rainbow Allies: A group of staff and students who show their commitment to the LGBTQI Community here at Surrey by agreeing to a number of pledges and demonstrating their support via door/computer stickers, mugs and badges.

Faith and Belief Forum: The Faith and Belief Forum serves as a place of common ground for different faith and belief communities to contribute to the diversity of the University community and be valued for that.

For students 

Centre for Wellbeing: the University’s team of professional counsellors, and mental health workers offers confidential support.

University of Surrey Students Union (USSU): a free confidential, impartial service where students can get advice and information on academic and personal issues, including advice on procedures and representation at meetings.  

Peer Support Service:  Peer Supporters are current Surrey students who provide a non-judgemental listening, supportive service to all Surrey students.

The Residential Life team are responsible for the general welfare and good conduct within the halls of residence and certain aspects of residence administration. 

Extenuating circumstances: if you feel your studies have been affected by what has happened you can consider applying for extenuating circumstances (ECs). Your faculty’s ECs team will be able to provide more information:

Disability and Neurodiversity Service. The University’s dedicated disability advisers can provide advice, guidance, and support to students about a range of practical adjustments to your studies.

National Health Service. NHS surgeries in the area provide support with a range of physical health and wellbeing issues.  You can also use the NHS service search or call 0300 311 22 33 for details of other local surgeries. 

For staff 

Human Resources: if you are a member of staff or manager your HR contact will be able to identify the support that’s available for you.

The Employee Assistance Programme, BHSF RISE, gives staff access to free personalised, on-demand advice and support from a team of mental health, financial and legal experts, 24 hours a day, 365 days a year.

Trade Unions: there are three trade unions that represent staff at the University: Unison, Unite and UCU. 

Advisory, Conciliation and Arbitration Service (ACAS) provides free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. 

Occupational Health provide a range of occupational health services including: absence management, health surveillance, health screening, work station assessments, policy design, on-site assistance/clinics, disability at work, and health promotion.

National Health Service: NHS surgeries in the area provide support with a range of physical health and wellbeing issues. You can also use the NHS service search or call 0300 311 22 33 for details of other local surgeries. 

Other sources of support 

Mental Health Crisis Line: Call 0800 915 4644. 

Samaritans: a unique charity dedicated to reducing feelings of isolation and disconnection that can lead to suicide.  Call 01483 116 123 ‘free any time, any phone’ or email or text 07725909090.

NHS 111: Call 111 (24 hours a day, 365 days per year). 

Safe Haven drop-in centre: for people experiencing a mental health crisis. Open 6pm-11pm, 7 days a week, 365 days of the year at: 101 Walnut Tree Close, Guildford GU1 4UQ. 

HOPEline: a confidential support line for students who are having thoughts of suicide.

Big White Wall: a free, anonymous and non-judgemental online environment supporting your mental health and wellbeing. The services offer support for a wide range of issues, including anxiety, depression, stress, trauma, relationship problems and lifestyle challenges. 

Anxiety UK offers support, advice and information on a range of anxiety and anxiety-based depression conditions. Call: 08444 775 774. Lines are open Monday to Friday, 9:30am - 5:30pm. 

Apps - wellbeing and mental health 

FearTools: effective tools to lower your anxiety. 

Calm Harm: designed to help people resist or manage the urge to self-harm. It's private and password protected. 

Be Mindful: is an online course for reducing stress, depression and anxiety. It guides you through the elements of mindfulness-based cognitive therapy (MBCT). 


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